frequently asked questions
In order to maximize our ability to deal with large call volumes, we ask that you please check these pages before contacting HIT with a service request or question. These resources contain answers to many commonly asked questions.
System Recommendations
Services
Service Requests
Troubleshooting Hardware/Software Issues
Computer Training
NetID, HIT PIN, Email, and other Access Issues
System Recommendations [back to top]
- What hardware does HIT recommend?
HIT is currently ordering systems from the Dell product line. Click here for our latest recommendations.
- Am I required to follow HIT system-guidelines?
Yes, although exceptions can be made for special circumstances.
Services [back to top]
- Do you provide web design services?
Yes. Design services are provided free of charge to COM, CON, CHM, and HealthTeam.
- Do you provide website hosting services?
Yes. Web hosting is provided free of charge to COM, CON, CHM, and HealthTeam.
- Do you provide database programming services?
Yes. Database programming is provided free of charge to COM, CON, CHM, and HealthTeam.
- What else should I know about HIT Web and Design services?
HIT accepts all web and design projects as long as it is technically feasible. However, we are limited by available time and resources. Therefore, it may or may not be possible to complete your project by your desired deadline. Please see the Web & Design page for more information.
Service Requests [back to top]
- How do I place a service request?
Please place all service requests through the Service Request System for quickest response. We strongly discourage users from simply dropping in and trying to get non-critical help. Placing a request in the Service Request System allows us to accurately track requests and respond fairly to the next person in line.
- Why do we need a Service Request System?
The purpose of the Service Request System is to ensure quality service - that your request is not "lost in the shuffle". We can maximize our effectiveness if all support staff are aware of the overall needs. With the Request System, if you have a high priority request and the individual you were working with is unavailable for any reason, the call can be reassigned to other personnel before it becomes an emergency for you. Furthermore, due to the sheer volume of requests that the HIT team handles per year, it would be next to impossible to keep track of service requests without the Request System.
Troubleshooting Hardware/Software Issues [back to top]
- Should I try to troubleshoot my problem myself?
- Are there any resources I can refer to if I want to troubleshoot?
Computer Training [back to top]
NetID, HIT PIN, Email, and other Access Issues [back to top]
- What is the HIT PIN?
This is a secret 4-digit number used to authenticate yourself over the phone in the event you need any password reset.
- What is a network password?
This is the password used to authenticate to the HIT network (first one you use when logging on to your computer in the morning).
- How do I set up my MSU email?
Please go here.
- I have a new employee starting. How do I get them access to the network and email?
In order to create a new network account we need a departmental supervisor to fill out a User Account Request Form and send it to us with at least 72 hours notice. Please visit our Forms page.
- I just had to let an employee go. Do I need to let someone know?
Yes, please inform HIT of the change in the employee's status by filling out the User Account Termination Form. Please visit our Forms page.
- How do I give someone on my staff permission to get to one of our restricted shared drives?
Permission for any network resource must come from a departmental supervisor. Then fill out the User Account / EMR / IDX Request Form.