Help - Health Information Technology - Michigan State University

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  • Knowledge Base - A great place to start.  Check our extensive Knowledge Base for the quickest answers to your issues.
Search Knowledge Base
  • Service Request System - Can't find what you need in the Knowledge Base?  Place a Service Request and HIT Technical Support will contact you.
Service Request System
  • Call Us - Phone support is available 24 hours a day, 7 days a week from MSU IT and Distance Learning Services Support.
  • Emergency After-Hours
Support is provided after hours and on weekends for emergencies only. An emergency is defined as a system outage (such as email or our Electronic Medical Records system). To report a system outage, please call 517-432-6200. The on-call staff member will assess the problem and determine if the issue is indeed an emergency. If the issue is critical, every effort will be made to resolve it.